Three Examples of Performance Communities

In my last post I laid out the Three Forces for High-Performance Business Communities: business benefits, community concerns, and participant payoffs. Here I want to give examples of how these three forces are brought together to generate what I call a Performance Community.

A Performance Community is a group of highly motivated people working together to  generate benefits in organizational performance.

Below I lay out three different examples with the business benefits, community concerns, and participant payoffs spelled out:

1. Change Champions
A tightly knit group of champions meets every Monday morning to update each other and surface issues as they role out a complex change initiative. Together they identify common problems, develop solutions they will coordinate across the organization, and provide each other with personal and professional support.

  • Business Benefits: Solution development and coordination of a change roll-out
  • Community Concerns: Cross-support in a difficult, complex job role
  • Participant Payoffs: Professional advancement and peer networking

2. Strategic Constituencies
These groups meet with the CEO and Senior Management Team at biweekly coffees. In a relaxed atmosphere they share desserts and brainstorm how strategic objectives can gain better traction internally. When they go back to their offices they talk about their visit “upstairs,” batting around ideas with the president. The follow-up conversations with colleagues bring important insights that feed the next coffee with the CEO and spread news organically.

  • Business Benefits: Increased traction for strategy, grass-roots communications
  • Community Concerns: Opportunity to influence leadership, access to resources
  • Participant Payoffs: Proximity to power (the CEO), professional visibility

3. Enterprise Technical Specialists
In the cafeteria every month technical experts have lunch together and troubleshoot problems that are cropping up in the cracks between their departments. Together they identify issues, generate grass roots solutions, sidestep bureaucracy and keep their projects on the fast track.

  • Business Benefits: Smoother cross-functional operations, low-cost advanced skill development
  • Community Concerns: Accelerated projects, internal support for a specific role
  • Participant Payoffs: Professional support, peer networking, and access to a brain trust

 

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